Content
# Intercom Articles MCP Server
A Model Context Protocol (MCP) server for reading and writing Intercom Help Center articles.
## Version
**v0.2.0** - Full CRUD functionality with multilingual support
## Features
- ✅ `get_article` - Get a single article by ID
- ✅ `list_articles` - List articles with pagination
- ✅ `create_article` - Create new articles with multilingual content
- ✅ `update_article` - Update existing articles with partial updates
## Installation
1. Clone the repository:
```bash
git clone https://github.com/kaosensei/intercom-articles-mcp.git
cd intercom-articles-mcp
```
2. Install dependencies:
```bash
npm install
```
3. Build the project:
```bash
npm run build
```
## Configuration
### Get Intercom Access Token
1. Go to Intercom Settings → Developers → Developer Hub
2. Create a new app or use existing one
3. Get an Access Token with **Articles** read and write permissions
### Configure Claude Desktop
Edit your Claude Desktop config file:
**macOS**: `~/Library/Application Support/Claude/claude_desktop_config.json`
**Windows**: `%APPDATA%\Claude\claude_desktop_config.json`
Add this configuration:
```json
{
"mcpServers": {
"intercom-articles": {
"command": "node",
"args": [
"/ABSOLUTE/PATH/TO/intercom-articles-mcp/dist/index.js"
],
"env": {
"INTERCOM_ACCESS_TOKEN": "your_intercom_access_token_here"
}
}
}
}
```
**Important**:
- Replace `/ABSOLUTE/PATH/TO/intercom-articles-mcp` with your actual project path
- Replace `your_intercom_access_token_here` with your actual token
### Restart Claude Desktop
Completely quit Claude Desktop and restart it.
## Usage
Once configured, you can use these commands in Claude Desktop:
### List Articles
```
List Intercom articles
```
or
```
Show me the first 20 Intercom articles
```
### Get Article Details
```
Get Intercom article with ID 9876543
```
### Create Article
```
Create a new Intercom article titled "Getting Started Guide" with content "Welcome to our platform" by author ID 123456, save as draft
```
### Update Article
```
Update article 9876543 and change its state to published
```
## Tools Reference
### `get_article`
Get a single article by ID.
**Parameters:**
- `id` (string, required): Article ID
**Example:**
```json
{
"id": "9876543"
}
```
### `list_articles`
List articles with pagination.
**Parameters:**
- `page` (number, optional): Page number (default: 1)
- `per_page` (number, optional): Articles per page (default: 10, max: 50)
**Example:**
```json
{
"page": 1,
"per_page": 20
}
```
### `create_article`
Create a new article with multilingual support.
**Parameters:**
- `title` (string, required): Article title
- `body` (string, required): Article content in HTML format
- `author_id` (number, required): Author ID (must be a valid Intercom team member)
- `description` (string, optional): Article description
- `state` (string, optional): "draft" or "published" (default: "draft")
- `parent_id` (string, optional): Collection or section ID
- `parent_type` (string, optional): "collection" (default)
- `translated_content` (object, optional): Multilingual content
**Example (Simple):**
```json
{
"title": "Getting Started Guide",
"body": "<p>Welcome to our platform</p>",
"author_id": 123456,
"state": "draft"
}
```
**Example (Multilingual):**
```json
{
"title": "Getting Started Guide",
"body": "<p>Welcome to our platform</p>",
"author_id": 123456,
"state": "published",
"translated_content": {
"zh-TW": {
"title": "入門指南",
"body": "<p>歡迎使用我們的平台</p>",
"author_id": 123456,
"state": "published"
},
"ja": {
"title": "スタートガイド",
"body": "<p>プラットフォームへようこそ</p>",
"author_id": 123456,
"state": "published"
}
}
}
```
### `update_article`
Update an existing article. Only provided fields will be updated.
**Parameters:**
- `id` (string, required): Article ID
- `title` (string, optional): Updated title
- `body` (string, optional): Updated content
- `description` (string, optional): Updated description
- `state` (string, optional): "draft" or "published"
- `author_id` (number, optional): Updated author ID
- `translated_content` (object, optional): Updated translations
**Example (Change state):**
```json
{
"id": "9876543",
"state": "published"
}
```
**Example (Update content):**
```json
{
"id": "9876543",
"title": "Updated Title",
"body": "<p>Updated content</p>"
}
```
**Example (Add translation):**
```json
{
"id": "9876543",
"translated_content": {
"zh-TW": {
"title": "更新的標題",
"body": "<p>更新的內容</p>"
}
}
}
```
## Development
### Build
```bash
npm run build
```
### Watch mode
```bash
npm run watch
```
## Troubleshooting
### Claude Desktop doesn't show the tools
1. Check config file path is correct
2. Verify JSON format (no trailing commas)
3. Completely restart Claude Desktop
4. Check absolute path to `dist/index.js`
### API errors
1. Verify your Access Token is correct
2. Ensure token has Articles read permissions
3. Check Intercom API status
### Build errors
1. Ensure TypeScript version >= 5.0
2. Delete `node_modules` and `dist`, then:
```bash
npm install && npm run build
```
## Project Structure
```
intercom-articles-mcp/
├── package.json # Project configuration
├── tsconfig.json # TypeScript configuration
├── src/
│ └── index.ts # Main server code
├── dist/ # Compiled output
└── README.md # This file
```
## Roadmap
Future versions may include:
- ✅ Create Article (v0.2.0)
- ✅ Update Article (v0.2.0)
- ✅ Multilingual support (v0.2.0)
- 🔜 Delete Article
- 🔜 Search Articles
- 🔜 Better error handling
- 🔜 Modular file structure
## Resources
- [Intercom Articles API](https://developers.intercom.com/docs/references/rest-api/api.intercom.io/articles)
- [MCP TypeScript SDK](https://github.com/modelcontextprotocol/typescript-sdk)
- [MCP Documentation](https://modelcontextprotocol.io/)
## License
MIT
